Master's Projects

Thief Relief 

As part of the main project for my Product Design Class, we were given the challenge to design a physical product the could solve the "porch piracy" problem that Amazon's customers are suffering from.  In doing so, we follow the process that is currently used by Delve, a multidisciplinary product innovation firm. 


Team  

3 members 


Roles

Team Leader, Project Manager, UX Researcher, UX Designer


Tools

Miro, Microsoft Teams, Microsoft Office, Photoshop,  Illustrator, onshape, Laser Cutter


Length

12 weeks   


Year

2021


Location

Madison, WI

Process

For this project, we followed the product development process used by Delve. We focused on the "front-end" of the innovation process, which includes the steps of: 

Need Finding

Discovery Research


During this stage we planned and performed our research plan about "porch piracy" in the US, which included desk research done by my teammates and an online survey that I designed and publish using Qualtrics. 


With the information collected we identify three elements:

Target User

We established the target user based on the results of the research, taking into consideration:

User Needs

The survey results highlighted three important issues that users have with current solutions.  We translated those issues into the needs that our products would address. 

Value Proposition 

To easily communicate the benefits that our product will provide to the target user and to differentiate us from the competition, we developed the follow value proposition. 

Conceptualization 

Competitors 

As part of the analysis, we also evaluated some of the products that already exist in the market.  This research helped us to understand what needs are being met as well as the issues that are still existing with the current solutions, issues that we should consider during the ideation process. 

Functional Decomposition 

The functional decomposition process is used to identified all the possible solutions by combining all the functions that an existing product should perform.

For this case, since we were creating a new product instead of combining the functions that a product should perform, we identified the tasks that the product should accomplish, and then identified the combination of possible solutions that we could incorporate into the concepts.   

Ideation  

Taking into consideration the elements identified within the functional decomposition, as a team we held brainstorming sessions that allowed us to come up with unique ideas that could solve the porch piracy issue.  

Then, by using the divergent-thinking process we selected the most promising ideas for further development:

Testing

Concept boards

To better explain the concepts that we have selected, I designed concept boards for each of the concepts which explained in great detail the benefits of the products and their characteristics.  For the design of the concepts I used my drawing skills to do simple sketches, which I modified using Photoshop. 

Note:  As a team, we decided to eliminate the "Door panel" concept due to some limitations such as cost, design, and adaptability to hold different package sizes. 

Storyboards

To guarantee that each of the concepts was explained in the same depth and context, I designed a storyboard for each one, which represented the use of the products on a regular basis.   To keep it simple, each storyboard only contained between 6 to 8 frames.   



Pugh Matrix 

To evaluate the different concepts developed, we designed a Pugh Matrix, which is a method that allowed us to evaluate individually each of the features of the concepts and determine which one perform better based on the overall results.  

For the evaluation we conducted seven in-person interviews, following these steps:

To reduce the bias during the evaluation process, we randomly showed the concept boards and we also changed the order of the concepts on the Pugh Matrix.  

Insights 

Based on the feedback received, we identified the most relevant insights that could allow us to improve the product concepts and meet the user needs.

Final Design

Concept selection

After completing the evaluation process, we decided which concept we should select for further development. In doing so we took into consideration the following information:

As a team we decided that the Concept #3 Retractable was the most promising idea that could fulfill the user needs. 

Final Design

We performed a second iteration of the concept, incorporating additional features:

Mid-Fi Prototype 

To continue doing testing, we built a mid-fi prototype using material readily available in the warehouse stores and the "Makerspace", a rapid prototype facility at UW-Madison.


To build the prototype, we designed the casing using Adobe Illustrator, and cut out the pieces from HDF wood 1/4" using a laser cutter.  To mimic the retractable net we used two window shade that operate with the same mechanism that we expect to incorporate in a high-fi prototype. 

Video Demonstration 

We also made a short video that demonstrates the real size of the product, how it will look like on the porch, and how to use it. 

Estimated Cost

To estimate the cost we identified all the materials necessary to build the product and their costs.  As a general rule of thumb, the prototype raw materials costs are 10x the production material costs, therefore the cost of production of the product would be the cost of parts used divided by ten. 


Business Model 

©  Efrain Rivera 2022